Terms of service
Welcome to Pale Ruby Wine. By accessing or using our website: https://www.palerubywine.com/, you agree to comply with these Terms, Policies, and Disclaimers. Please read carefully. If you do not agree, do not use this website.
Age Verification
By entering this website and purchasing alcohol, you confirm that you are 18 years of age or older, the legal age for purchasing alcohol in the UK.
Valid photographic ID may be required at the time of delivery.
Orders may be refused if age cannot be verified.
If you are under 18, you are not permitted to access this website or purchase products.
Responsible Drinking
Alcohol should be consumed responsibly. By purchasing from us, you agree to follow UK alcohol laws and guidelines.
Products and Availability
Product descriptions, images, and prices are provided in good faith, but errors may occur.
Prices, availability, and product details may change without notice.
We reserve the right to refuse orders at our discretion.
Orders and Payment
Orders are accepted subject to availability.
Payment must be made in full at the time of purchase via the provided methods.
You must provide accurate billing, shipping, and contact details.
Delivery
Alcohol will only be delivered to mainland UK addresses where legal.
Recipients must be 18+ and provide valid ID if requested.
Delivery times are estimates and not guaranteed.
Find out more about our Delivery Policy here.
Delivery to Safe Places
If you have chosen a safe place with our delivery partners (for example, “leave on doorstep”), and the parcel is delivered there, you accept full responsibility for it once delivered. We are not liable for any loss, theft, or damage after delivery to your nominated safe place.
Delivery Issues
Report lost-in-transit orders within 7 days of estimated delivery for replacement or refund.
Refunds and Returns
Contact us within 7 days of delivery if a product is damaged or faulty.
Photos of the damage may be requested.
Replacement or full refund will be offered for verified damage or fault.
Due to alcohol regulations, returns for change of mind or taste preferences cannot be accepted.
Order Cancellations
Orders may be cancelled before dispatch by contacting us immediately.
Once dispatched, orders cannot be cancelled.
Refund Method
Refunds will be issued using the original payment method unless otherwise agreed.
Legal Compliance
All returns and refunds comply with the Consumer Rights Act 2015 and UK alcohol sale regulations.
Website Use
You agree not to use the website unlawfully or in a way that may damage or disrupt it.
Intellectual Property
All content on this website, including images, text, and logos, is owned Pale Ruby Wine and may not be used without permission.
Limitation of Liability
Pale Ruby Wine is not liable for indirect, incidental, or consequential losses arising from website use or products.
Governing Law
These Terms and Policies are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the English courts.
Changes to Terms
We may update these Terms and Policies at any time. The latest version will always be available on our website.
Contact Information
Email: hello@palerubywine.com
Third-Party Websites
Our website may include links to other websites or material beyond our control. We are not responsible for content, availability, or practices of third-party websites. Inclusion of any link does not imply endorsement.